Cancellation & Refunds (Learners)

Tutorac has two in-product cancellation flows: Withdraw an offer before the tutor accepts (full refund) or Cancel class on an active batch from the Payment tab (refund per milestone-completion policy). Step-by-step, with what each screen says, the reason dropdowns, and what to expect for refunds.

Tutorac dormancy policy: what happens when a tutor goes inactive (3 consecutive missed classes → learner can cancel; zero progress → 100% refund), when the learner goes dormant (tutors paid for sessions where they were available 30+ minutes), when both go dormant (60-day window, 3-missed-class notice, 7-day response). Includes how to avoid being marked dormant…

When your tutor cancels a milestone on Tutorac: full percentage table from the User Agreement (1–10% → 100% refund, 11–30% → 90%, 31–50% → 70%, 51–75% → 50%, 76–99% → 25%), why the split tilts toward the learner, three worked examples in INR and USD, when this table applies vs. learner-initiated, and 5 FAQs.

When you (the learner) cancel a milestone on Tutorac: full percentage table from the User Agreement (1–10% → 80% refund, 11–30% → 50% refund, above 30% → 0% refund), why the tutor keeps a share even on early cancellations, three worked examples in INR and USD, how milestone completion is calculated, and 5 FAQs.

How Tutorac’s cancellation and refund system works: escrow makes refunds possible, who can cancel and when, how the milestone amount is split by completion percentage, what happens in dormancy cases, and how refunds reach your original payment method in the original currency (INR or USD). Overview + 5 FAQs.