{"id":154,"date":"2026-05-29T09:30:52","date_gmt":"2026-05-29T09:30:52","guid":{"rendered":"https:\/\/tutorac.com\/help-center\/2026\/05\/29\/cancellation-policy-when-your-tutor-cancels-on-tutorac\/"},"modified":"2026-05-29T11:54:58","modified_gmt":"2026-05-29T11:54:58","slug":"cancellation-policy-when-your-tutor-cancels-on-tutorac","status":"publish","type":"post","link":"https:\/\/tutorac.com\/help-center\/2026\/05\/29\/cancellation-policy-when-your-tutor-cancels-on-tutorac\/","title":{"rendered":"Cancellation policy: when your tutor cancels on Tutorac"},"content":{"rendered":"\n<p class=\"has-text-color wp-block-paragraph\" style=\"color:#374151;font-style:italic;font-weight:400\">If the tutor is the one calling it off, Tutorac uses a separate bracket that tilts strongly in the learner&rsquo;s favour &mdash; especially when the tutor pulls out after work has been delivered. Tutors don&rsquo;t have a Withdraw equivalent: once they accepted, every tutor-initiated cancellation goes through the same Cancel-class path you&rsquo;d use, but with the percentages flipped to compensate you for the disruption.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"in-this-article\">In this article<\/h2>\n\n\n\n<ul class=\"wp-block-list\"><li><a href=\"#how-it-works\">How tutor cancellations work<\/a><\/li><li><a href=\"#bracket\">The refund bracket when the tutor cancels<\/a><\/li><li><a href=\"#examples\">Worked examples<\/a><\/li><li><a href=\"#what-happens\">What happens to your batch<\/a><\/li><li><a href=\"#dormancy\">Dormancy &mdash; when the tutor just goes silent<\/a><\/li><li><a href=\"#faqs\">FAQs<\/a><\/li><\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"how-it-works\">How tutor cancellations work<\/h2>\n\n\n\n<ul class=\"wp-block-list\"><li><strong>Before they accept<\/strong>: a tutor can decline your hire offer. You get a 100% refund just as you would if you withdrew, and the contract closes with no penalty to either side.<\/li><li><strong>After they accept<\/strong>: tutors cancel via the same in-batch flow you would &mdash; from the batch&rsquo;s Payment tab, with a reason recorded. There is <em>no<\/em> tutor-side &ldquo;withdraw&rdquo; once they&rsquo;ve agreed.<\/li><li>The cancellation is final once they confirm; the batch flips to <em>Cancelled<\/em> and you&rsquo;re notified.<\/li><\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">The refund split below applies when the tutor cancels <em>after<\/em> accepting. If they decline before accepting, you simply get 100% back &mdash; no bracket needed.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"bracket\">The refund bracket when the tutor cancels<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Just like learner-cancellations, the split depends on the active milestone&rsquo;s completion percentage at the moment of cancellation. The numbers favour <strong>you, the learner<\/strong>:<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table><thead><tr><th>Milestone completion at cancellation<\/th><th>Tutor keeps<\/th><th>Your refund<\/th><\/tr><\/thead><tbody><tr><td><strong>1&ndash;10%<\/strong><\/td><td>0%<\/td><td><strong>100%<\/strong><\/td><\/tr><tr><td><strong>11&ndash;30%<\/strong><\/td><td>10%<\/td><td>90%<\/td><\/tr><tr><td><strong>31&ndash;50%<\/strong><\/td><td>30%<\/td><td>70%<\/td><\/tr><tr><td><strong>51&ndash;75%<\/strong><\/td><td>50%<\/td><td>50%<\/td><\/tr><tr><td><strong>76&ndash;99%<\/strong><\/td><td>75%<\/td><td>25%<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Compare this with the <a href=\"\/help-center\/2026\/05\/29\/cancellation-policy-when-you-the-learner-cancel-on-tutorac\/\">learner-cancellation bracket<\/a> &mdash; at every level, the tutor cancelling costs them more than a learner cancelling at the same completion. That&rsquo;s by design: the side that walks away absorbs the cost of the disruption.<\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1440\" height=\"631\" src=\"https:\/\/tutorac.com\/help-center\/wp-content\/uploads\/2026\/05\/cr-cancellation-policy.png\" alt=\"Tutorac Cancellation Policy section in the User Agreement, showing both learner-cancellation and tutor-cancellation refund brackets side by side.\" class=\"wp-image-151\"\/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"examples\">Worked examples<\/h2>\n\n\n\n<ul class=\"wp-block-list\"><li><strong>India learner \/ &#8377;5,000 milestone, tutor cancels at 8% completion<\/strong> &rarr; You receive <strong>&#8377;5,000<\/strong> (100% &mdash; tutor keeps nothing because they bailed early).<\/li><li><strong>US learner \/ $200 milestone, tutor cancels at 25% completion<\/strong> &rarr; You receive <strong>$180<\/strong> (90% &mdash; tutor keeps $20).<\/li><li><strong>India learner \/ &#8377;10,000 milestone, tutor cancels at 60% completion<\/strong> &rarr; You receive <strong>&#8377;5,000<\/strong> (50% &mdash; tutor keeps half).<\/li><li><strong>US learner \/ $400 milestone, tutor cancels at 85% completion<\/strong> &rarr; You receive <strong>$100<\/strong> (25% &mdash; tutor keeps $300; the work was nearly delivered).<\/li><\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"what-happens\">What happens to your batch<\/h2>\n\n\n\n<ul class=\"wp-block-list\"><li>The active milestone is split per the bracket above; the refund initiates automatically.<\/li><li>Future milestones you funded but the tutor hadn&rsquo;t started: <strong>100% refund<\/strong>.<\/li><li>Already-released milestones: not refundable &mdash; you signed off on them.<\/li><li>The batch shows the <strong>Cancelled Batch<\/strong> badge with the cancellation reason the tutor selected.<\/li><li>You&rsquo;re free to hire a different tutor for the remaining scope &mdash; that&rsquo;s a brand-new hire, not a continuation.<\/li><\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"dormancy\">Dormancy &mdash; when the tutor just goes silent<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If the tutor isn&rsquo;t cancelling formally but has stopped responding &mdash; missing classes, going dark on Messages &mdash; the bracket above doesn&rsquo;t fit, because there&rsquo;s no tutor-initiated cancellation event. That&rsquo;s the <strong>dormancy<\/strong> path:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>After <strong>3 missed classes<\/strong> from the tutor&rsquo;s side, you can cancel the batch yourself with no penalty.<\/li><li>If zero work has been delivered on the active milestone (0% completion), you receive a <strong>100% refund<\/strong> regardless of the bracket above.<\/li><li>Tutorac may withhold tutor payment for missed sessions automatically.<\/li><\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Full procedure: <a href=\"\/help-center\/2026\/05\/29\/tutorac-dormancy-policy-what-happens-when-a-tutor-or-learner-goes-inactive\/\">Tutorac dormancy policy<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"faqs\">FAQs<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Can a tutor &ldquo;withdraw&rdquo; an acceptance?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">No &mdash; once they&rsquo;ve accepted, the only path is the formal Cancel-class flow on the Payment tab, with the bracket above applied. There&rsquo;s no equivalent of the learner-side Withdraw for tutors after acceptance.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">My tutor cancelled and is now asking me to hire them again separately. Should I?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">It&rsquo;s your call, but be cautious. Cancellations are tracked on the tutor&rsquo;s profile, and a pattern of cancel-and-rehire outside Tutorac to dodge the bracket is a Trust &amp; Safety violation on their side. If anything is off, contact Support.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">What if the tutor cancels because of an emergency?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">The bracket still applies by default. If genuine extenuating circumstances are involved (medical, family), Tutorac Support may waive the tutor&rsquo;s share on case-by-case review &mdash; that&rsquo;s between the tutor and Support, not your concern. Your refund per the bracket is paid out immediately either way.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Does Tutorac penalise tutors for cancelling?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Cancellations are recorded on a tutor&rsquo;s profile and factor into their ranking and reliability score. Repeated cancellations can result in profile suspension &mdash; but the financial penalty in the table above is the immediate consequence.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Can I leave a review after a tutor-cancellation?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Yes. The batch shows as <em>Cancelled (by tutor)<\/em>, and you can still leave honest feedback about your experience so future learners are informed.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Related articles<\/h2>\n\n\n\n<ul class=\"wp-block-list\"><li><a href=\"\/help-center\/2026\/05\/29\/how-to-cancel-a-hire-or-batch-on-tutorac\/\">How to cancel a hire or batch and get your refund on Tutorac<\/a><\/li><li><a href=\"\/help-center\/2026\/05\/29\/how-cancellations-and-refunds-work-on-tutorac\/\">How cancellations and refunds work on Tutorac<\/a><\/li><li><a href=\"\/help-center\/2026\/05\/29\/cancellation-policy-when-you-the-learner-cancel-on-tutorac\/\">Cancellation policy: when you (the learner) cancel<\/a><\/li><li><a href=\"\/help-center\/2026\/05\/29\/tutorac-dormancy-policy-what-happens-when-a-tutor-or-learner-goes-inactive\/\">Tutorac dormancy policy<\/a><\/li><\/ul>\n\n\n\n<p class=\"has-text-color wp-block-paragraph\" style=\"color:#9ca3af;font-size:13px\">Last updated: 29 May 2026<\/p>\n","protected":false},"excerpt":{"rendered":"<p>When your tutor cancels a milestone on Tutorac: full percentage table from the User Agreement (1\u201310% \u2192 100% refund, 11\u201330% \u2192 90%, 31\u201350% \u2192 70%, 51\u201375% \u2192 50%, 76\u201399% \u2192 25%), why the split tilts toward the learner, three worked examples in INR and USD, when this table applies vs. learner-initiated, and 5 FAQs.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[45,32],"tags":[],"class_list":["post-154","post","type-post","status-publish","format-standard","hentry","category-learners-cancellation-refunds","category-for-learners"],"_links":{"self":[{"href":"https:\/\/tutorac.com\/help-center\/wp-json\/wp\/v2\/posts\/154","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tutorac.com\/help-center\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/tutorac.com\/help-center\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/tutorac.com\/help-center\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/tutorac.com\/help-center\/wp-json\/wp\/v2\/comments?post=154"}],"version-history":[{"count":1,"href":"https:\/\/tutorac.com\/help-center\/wp-json\/wp\/v2\/posts\/154\/revisions"}],"predecessor-version":[{"id":172,"href":"https:\/\/tutorac.com\/help-center\/wp-json\/wp\/v2\/posts\/154\/revisions\/172"}],"wp:attachment":[{"href":"https:\/\/tutorac.com\/help-center\/wp-json\/wp\/v2\/media?parent=154"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/tutorac.com\/help-center\/wp-json\/wp\/v2\/categories?post=154"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/tutorac.com\/help-center\/wp-json\/wp\/v2\/tags?post=154"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}