{"id":153,"date":"2026-05-29T09:29:57","date_gmt":"2026-05-29T09:29:57","guid":{"rendered":"https:\/\/tutorac.com\/help-center\/2026\/05\/29\/cancellation-policy-when-you-the-learner-cancel-on-tutorac\/"},"modified":"2026-05-29T11:53:37","modified_gmt":"2026-05-29T11:53:37","slug":"cancellation-policy-when-you-the-learner-cancel-on-tutorac","status":"publish","type":"post","link":"https:\/\/tutorac.com\/help-center\/2026\/05\/29\/cancellation-policy-when-you-the-learner-cancel-on-tutorac\/","title":{"rendered":"Cancellation policy: when you (the learner) cancel on Tutorac"},"content":{"rendered":"\n<p class=\"has-text-color wp-block-paragraph\" style=\"color:#374151;font-style:italic;font-weight:400\">If you&rsquo;re the one stopping a hire, the size of your refund depends on which flow you&rsquo;re in. The <strong>Withdraw<\/strong> flow (before the tutor accepts) always gives a full refund. The <strong>Cancel class<\/strong> flow (after the tutor accepts) uses a milestone-completion-percentage bracket. Here&rsquo;s the exact policy for both, plus how it applies to multi-milestone batches.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"in-this-article\">In this article<\/h2>\n\n\n\n<ul class=\"wp-block-list\"><li><a href=\"#which-flow\">Which flow applies<\/a><\/li><li><a href=\"#withdraw\">Withdraw (pre-acceptance) &mdash; always 100%<\/a><\/li><li><a href=\"#cancel-class\">Cancel class (post-acceptance) &mdash; the bracket table<\/a><\/li><li><a href=\"#multi\">Multi-milestone batches<\/a><\/li><li><a href=\"#how-percentage\">How the milestone percentage is calculated<\/a><\/li><li><a href=\"#disputes\">If you disagree with the percentage<\/a><\/li><li><a href=\"#faqs\">FAQs<\/a><\/li><\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"which-flow\">Which flow applies<\/h2>\n\n\n\n<ul class=\"wp-block-list\"><li><strong>Tutor hasn&rsquo;t accepted your offer yet?<\/strong> Use the <strong>Withdraw<\/strong> flow &mdash; 100% refund, no bracket logic.<\/li><li><strong>Tutor has accepted and the batch exists?<\/strong> Use the <strong>Cancel class<\/strong> flow &mdash; the milestone-completion-percentage bracket below applies.<\/li><\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Step-by-step on both: <a href=\"\/help-center\/2026\/05\/29\/how-to-cancel-a-hire-or-batch-on-tutorac\/\">How to cancel a hire or batch and get your refund on Tutorac<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"withdraw\">Withdraw (pre-acceptance) &mdash; always 100%<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Before the tutor accepts, you can pull the offer back from <strong>Trainings &gt; All Contracts &gt; Sent Offers &gt; View Details &gt; Withdraw<\/strong>. Because no work has started:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>You receive a <strong>100% refund<\/strong> of the amount you funded.<\/li><li>The tutor gets nothing &mdash; they never accepted the offer.<\/li><li>If the tutor doesn&rsquo;t accept within 2 days, the offer expires on its own and the refund happens automatically.<\/li><\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">The bracket table below does <em>not<\/em> apply to withdraw. It only applies once the tutor has accepted and a milestone exists.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"cancel-class\">Cancel class (post-acceptance) &mdash; the bracket table<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Once the tutor has accepted and you&rsquo;re inside the batch, your refund is determined by the <strong>active milestone&rsquo;s completion percentage<\/strong> at the moment you click <strong>Cancel class<\/strong>:<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table><thead><tr><th>Milestone completion at cancellation<\/th><th>Your refund<\/th><th>Tutor keeps<\/th><\/tr><\/thead><tbody><tr><td><strong>0%<\/strong> (not started)<\/td><td><strong>100%<\/strong><\/td><td>0%<\/td><\/tr><tr><td><strong>1&ndash;10%<\/strong><\/td><td>80%<\/td><td>20%<\/td><\/tr><tr><td><strong>11&ndash;30%<\/strong><\/td><td>50%<\/td><td>50%<\/td><\/tr><tr><td><strong>Above 30%<\/strong><\/td><td>0%<\/td><td>100%<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">The cancellation dialog previews this number before you confirm &mdash; if it doesn&rsquo;t match what you expect, close the dialog and check the milestone activity log first.<\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1440\" height=\"631\" src=\"https:\/\/tutorac.com\/help-center\/wp-content\/uploads\/2026\/05\/cr-cancellation-policy.png\" alt=\"Tutorac Cancellation Policy section in the User Agreement, showing the refund brackets when the learner cancels after the tutor has accepted.\" class=\"wp-image-151\"\/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"multi\">Multi-milestone batches<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The bracket only applies to the <strong>currently active milestone<\/strong> &mdash; the one in progress when you cancel. For other milestones in the same batch:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li><strong>Future milestones<\/strong> you funded but haven&rsquo;t started: <strong>100% refund<\/strong>.<\/li><li><strong>Already-released milestones<\/strong> (you clicked Release Payment): <strong>not refundable<\/strong> &mdash; the money has left escrow.<\/li><li><strong>Completed but unreleased milestones<\/strong>: usually released to the tutor when you cancel, since the work is done. If you believe a completed milestone wasn&rsquo;t actually delivered, raise it with Support before cancelling.<\/li><\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"how-percentage\">How the milestone percentage is calculated<\/h2>\n\n\n\n<ul class=\"wp-block-list\"><li>Each milestone has a defined scope &mdash; classes, deliverables, or session count.<\/li><li>The completion percentage is the share of that scope that has been delivered when you click <strong>Cancel class<\/strong>.<\/li><li>You can see it on the Payment tab in the milestone card&rsquo;s progress bar (e.g., 0%, 15%, 60%).<\/li><li>For session-based milestones, missed sessions <em>aren&rsquo;t<\/em> counted as delivered &mdash; only sessions you actually attended or that the tutor delivered count.<\/li><\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"disputes\">If you disagree with the percentage<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Don&rsquo;t click <strong>Cancel class<\/strong> yet &mdash; once you do, the refund per the displayed bracket is locked in.<\/p>\n\n\n\n<ol class=\"wp-block-list\"><li>Check the milestone activity log on the Payment tab to see what Tutorac is counting as delivered.<\/li><li>Talk to the tutor on Messages first &mdash; sometimes a sync resolves it (e.g., a session was logged that didn&rsquo;t happen).<\/li><li>If you can&rsquo;t agree, contact Tutorac Support with screenshots before cancelling. Support can adjust the percentage if there&rsquo;s clear evidence either way.<\/li><\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">If the cancellation is because the <em>tutor<\/em> is at fault (no-shows, going silent), see <a href=\"\/help-center\/2026\/05\/29\/tutorac-dormancy-policy-what-happens-when-a-tutor-or-learner-goes-inactive\/\">Tutorac dormancy policy<\/a> &mdash; you may get a full refund regardless of the milestone percentage.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"faqs\">FAQs<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Does the bracket apply when I withdraw an offer?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">No. Withdraw is pre-acceptance &mdash; it&rsquo;s always 100%. The bracket only applies once a milestone exists, i.e., after the tutor accepted.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">What counts as &ldquo;Above 30%&rdquo;?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Anything from 31% upward. At 31%, the policy treats the milestone as substantially delivered and you receive no refund for it &mdash; future milestones you haven&rsquo;t started are still refundable in full.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">If I cancel at 10%, do I get 80% or 50%?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">At exactly 10% you&rsquo;re in the <em>1&ndash;10%<\/em> bracket, so 80%. The 50% bracket starts at 11%.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Can I get back milestones I already released?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">No &mdash; releasing a milestone means you signed off on it and Tutorac paid the tutor. That&rsquo;s why we recommend not releasing a milestone you have any concerns about until it&rsquo;s resolved.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Does this policy apply to Video Courses too?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">No. Video Courses (pre-recorded) have their own refund window &mdash; usually based on the date of purchase, not milestone completion. See the Video Courses section for details.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Related articles<\/h2>\n\n\n\n<ul class=\"wp-block-list\"><li><a href=\"\/help-center\/2026\/05\/29\/how-to-cancel-a-hire-or-batch-on-tutorac\/\">How to cancel a hire or batch and get your refund on Tutorac<\/a><\/li><li><a href=\"\/help-center\/2026\/05\/29\/how-cancellations-and-refunds-work-on-tutorac\/\">How cancellations and refunds work on Tutorac<\/a><\/li><li><a href=\"\/help-center\/2026\/05\/29\/cancellation-policy-when-your-tutor-cancels-on-tutorac\/\">Cancellation policy: when your tutor cancels<\/a><\/li><li><a href=\"\/help-center\/2026\/05\/29\/tutorac-dormancy-policy-what-happens-when-a-tutor-or-learner-goes-inactive\/\">Tutorac dormancy policy<\/a><\/li><\/ul>\n\n\n\n<p class=\"has-text-color wp-block-paragraph\" style=\"color:#9ca3af;font-size:13px\">Last updated: 29 May 2026<\/p>\n","protected":false},"excerpt":{"rendered":"<p>When you (the learner) cancel a milestone on Tutorac: full percentage table from the User Agreement (1\u201310% \u2192 80% refund, 11\u201330% \u2192 50% refund, above 30% \u2192 0% refund), why the tutor keeps a share even on early cancellations, three worked examples in INR and USD, how milestone completion is calculated, and 5 FAQs.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[45,32],"tags":[],"class_list":["post-153","post","type-post","status-publish","format-standard","hentry","category-learners-cancellation-refunds","category-for-learners"],"_links":{"self":[{"href":"https:\/\/tutorac.com\/help-center\/wp-json\/wp\/v2\/posts\/153","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tutorac.com\/help-center\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/tutorac.com\/help-center\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/tutorac.com\/help-center\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/tutorac.com\/help-center\/wp-json\/wp\/v2\/comments?post=153"}],"version-history":[{"count":1,"href":"https:\/\/tutorac.com\/help-center\/wp-json\/wp\/v2\/posts\/153\/revisions"}],"predecessor-version":[{"id":171,"href":"https:\/\/tutorac.com\/help-center\/wp-json\/wp\/v2\/posts\/153\/revisions\/171"}],"wp:attachment":[{"href":"https:\/\/tutorac.com\/help-center\/wp-json\/wp\/v2\/media?parent=153"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/tutorac.com\/help-center\/wp-json\/wp\/v2\/categories?post=153"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/tutorac.com\/help-center\/wp-json\/wp\/v2\/tags?post=153"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}