- The Notifications page<\/a><\/li>
- What triggers a notification<\/a><\/li>
- Unread message counts<\/a><\/li>
- Marking notifications as read<\/a><\/li>
- Email notifications<\/a><\/li>
- Tips for staying on top of updates<\/a><\/li>
- FAQs<\/a><\/li><\/ul>\n\n\n\n
The Notifications page<\/h2>\n\n\n\n
Tutorac collects every event the platform thinks you should know about into a single feed at
tutorac.com\/notification<\/code><\/a>. The bell icon in the top bar opens this page and shows an unread badge when there are new items.<\/p>\n\n\n\n![\"Tutorac](\"https:\/\/tutorac.com\/help-center\/wp-content\/uploads\/2026\/05\/mr-notifications.png\")
<\/figure>\n\n\n\nEach notification has a title, a short message, a timestamp, and (when relevant) a link that takes you to the page where you can act on it.<\/p>\n\n\n\n
What triggers a notification<\/h2>\n\n\n\n
Common notification types for learners include:<\/p>\n\n\n\n
- Proposals<\/strong> — “A tutor sent a proposal on your Training Requirement.”<\/li>
- Invitations<\/strong> — “You sent an invite to [Tutor Name].”<\/li>
- Sessions<\/strong> — reminders before scheduled sessions; “Session starting in 15 minutes”; recordings posted; missed session alerts.<\/li>
- Hiring<\/strong> — “Your Training Contract with [Tutor] is active.”<\/li>
- Payments<\/strong> — milestone payment due, payment received, refund processed.<\/li>
- Free demos<\/strong> — demo scheduled, demo starting soon, demo completed.<\/li>
- Cancellations<\/strong> — contract cancelled, refund issued.<\/li>
- Quizzes & Assignments<\/strong> — new item published, graded.<\/li><\/ul>\n\n\n\n
Some notifications also appear as inline system messages inside the relevant chat thread — for example, a hire notification shows up both on the Notifications page and inside the chat with the tutor.<\/p>\n\n\n\n
Unread message counts<\/h2>\n\n\n\n
Chat messages are tracked separately from notifications. Unread message counts appear in three spots:<\/p>\n\n\n\n
- Top navigation Messages<\/strong> button — total unread count across all tutor conversations.<\/li>
- Each conversation row<\/strong> in the left pane of Messages — per-conversation unread count.<\/li>
- Inside a Training Batch<\/strong>, the Messages tab also has its own unread badge for batch-scoped chat.<\/li><\/ul>\n\n\n\n
Opening a conversation marks all its messages as read. There’s no separate “mark unread” control — once you’ve opened it, it’s read.<\/p>\n\n\n\n
Marking notifications as read<\/h2>\n\n\n\n
- Visiting the Notifications page marks items as seen<\/strong>, which removes them from the bell badge.<\/li>
- Clicking through a notification (to a session, proposal, or batch) marks that specific notification as read<\/strong>.<\/li>
- Old notifications stay in the feed as a history — nothing is deleted automatically.<\/li><\/ul>\n\n\n\n
Email notifications<\/h2>\n\n\n\n
For high-importance events (hiring, payments, scheduled sessions, refunds, password changes), Tutorac also emails you at the address on your account. Make sure:<\/p>\n\n\n\n
- Your email in Profile → Basic Information<\/strong> is current.<\/li>
- Tutorac’s sender domain<\/strong> is whitelisted\/not in spam (search for emails from
@tutorac.com<\/code>).<\/li>- Calendar invites for scheduled sessions and demos are added to your calendar.<\/li><\/ul>\n\n\n\n
Low-priority chatter (every chat message) is not emailed by default to avoid noise.<\/p>\n\n\n\n
Tips for staying on top of updates<\/h2>\n\n\n\n
- Check the bell at the start of each session<\/strong> — tutors often update materials or send a note just before class.<\/li>
- Use the Messages unread badge as your inbox<\/strong> — if the badge is zero, you’re caught up.<\/li>
- Pin scheduled sessions to your calendar<\/strong> via the email invite for back-up.<\/li>
- Don’t rely on email alone<\/strong> — the most accurate, real-time view is always on tutorac.com.<\/li><\/ul>\n\n\n\n
FAQs<\/h2>\n\n\n\n
Can I turn notifications off?<\/h3>\n\n\n\n
You can’t fully disable in-app notifications — they’re core to using the platform safely (you need to know when a session is starting, when a payment is due). Per-channel preferences (e.g., email versus in-app) may be available in account settings; if you don’t see a control there, reach out to Tutorac Support.<\/p>\n\n\n\n
My unread badge says 2 but I’ve read every conversation.<\/h3>\n\n\n\n
Try refreshing the page. If the badge persists, scroll the conversation list — an unread message may be in a thread that’s lower down. New tutor responses to old conversations bump the count, even on chats you opened weeks ago.<\/p>\n\n\n\n
Why am I not getting email notifications?<\/h3>\n\n\n\n
Check your spam folder, verify the email on your profile, and look for filters that may auto-archive messages. If everything looks right, contact Tutorac Support.<\/p>\n\n\n\n
Are notifications shared between devices?<\/h3>\n\n\n\n
Yes — your account’s notification state is the same on every browser\/device you sign in to. Read on phone, and the badge clears on desktop too.<\/p>\n\n\n\n
How long does Tutorac keep notification history?<\/h3>\n\n\n\n
Notifications remain in the feed indefinitely as a history. Only the unread badge changes; the items themselves don’t expire.<\/p>\n\n\n\n
\n\n\n\nRelated articles<\/h2>\n\n\n\n
- A tour of Tutorac Messages: your chat hub explained<\/a><\/li>
- Understanding chat features: Meet Now, Hire Now, Progress Tracker, and safety panel<\/a><\/li>
- How to access curriculum, sessions, and quizzes in a Training Batch<\/a><\/li><\/ul>\n\n\n\n
Last updated: 27 May 2026<\/p>\n","protected":false},"excerpt":{"rendered":"
How Tutorac surfaces notifications and unread message counts: the bell-icon Notifications feed at \/notification, what triggers each notification type (proposals, sessions, hiring, payments, demos, cancellations, quizzes), unread message counts in three locations, email notifications, and 5 FAQs.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[32,46],"tags":[],"class_list":["post-120","post","type-post","status-publish","format-standard","hentry","category-for-learners","category-learners-messages-drive"],"_links":{"self":[{"href":"https:\/\/tutorac.com\/help-center\/wp-json\/wp\/v2\/posts\/120","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tutorac.com\/help-center\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/tutorac.com\/help-center\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/tutorac.com\/help-center\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/tutorac.com\/help-center\/wp-json\/wp\/v2\/comments?post=120"}],"version-history":[{"count":0,"href":"https:\/\/tutorac.com\/help-center\/wp-json\/wp\/v2\/posts\/120\/revisions"}],"wp:attachment":[{"href":"https:\/\/tutorac.com\/help-center\/wp-json\/wp\/v2\/media?parent=120"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/tutorac.com\/help-center\/wp-json\/wp\/v2\/categories?post=120"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/tutorac.com\/help-center\/wp-json\/wp\/v2\/tags?post=120"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
- Understanding chat features: Meet Now, Hire Now, Progress Tracker, and safety panel<\/a><\/li>
- Use the Messages unread badge as your inbox<\/strong> — if the badge is zero, you’re caught up.<\/li>
- Tutorac’s sender domain<\/strong> is whitelisted\/not in spam (search for emails from
- Clicking through a notification (to a session, proposal, or batch) marks that specific notification as read<\/strong>.<\/li>
- Each conversation row<\/strong> in the left pane of Messages — per-conversation unread count.<\/li>
- Invitations<\/strong> — “You sent an invite to [Tutor Name].”<\/li>
- What triggers a notification<\/a><\/li>