{"id":7,"date":"2026-05-14T14:16:30","date_gmt":"2026-05-14T14:16:30","guid":{"rendered":"https:\/\/tutorac.com\/help-center\/help-center\/"},"modified":"2026-05-14T17:36:49","modified_gmt":"2026-05-14T17:36:49","slug":"help-center","status":"publish","type":"page","link":"https:\/\/tutorac.com\/help-center\/","title":{"rendered":"Help Center"},"content":{"rendered":"\n<div class=\"wp-block-cover alignfull tutorac-hero\" style=\"min-height:380px;aspect-ratio:unset;\"><span aria-hidden=\"true\" class=\"wp-block-cover__background has-background-dim-50 has-background-dim\" style=\"background-color:#2d5400\"><\/span><img decoding=\"async\" class=\"wp-block-cover__image-background\" alt=\"\" src=\"https:\/\/images.unsplash.com\/photo-1522202176988-66273c2fd55f?auto=format&#038;fit=crop&#038;w=2000&#038;q=80\" data-object-fit=\"cover\"\/><div class=\"wp-block-cover__inner-container is-layout-flow wp-block-cover-is-layout-flow\">\n\n<div class=\"wp-block-group tutorac-hero-inner has-global-padding is-layout-constrained wp-container-core-group-is-layout-1731824d wp-block-group-is-layout-constrained\">\n\n<p class=\"tutorac-hero-label wp-block-paragraph\">HELP CENTER<\/p>\n\n\n<h1 class=\"wp-block-heading tutorac-hero-title\">Find answers fast.<\/h1>\n\n\n<p class=\"tutorac-hero-subtitle wp-block-paragraph\">Search hundreds of help articles on Tutorac<\/p>\n\n\n<form class=\"tutorac-hero-search\" action=\"\/help-center\/\" method=\"get\" role=\"search\"><input type=\"search\" name=\"s\" placeholder=\"Search articles...\" aria-label=\"Search articles\"\/><button type=\"submit\" aria-label=\"Search\"><svg width=\"20\" height=\"20\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><circle cx=\"11\" cy=\"11\" r=\"8\"><\/circle><line x1=\"21\" y1=\"21\" x2=\"16.65\" y2=\"16.65\"><\/line><\/svg><\/button><\/form>\n<div class=\"tutorac-popular-tags\"><span class=\"tutorac-popular-label\">Popular:<\/span><a href=\"\/help-center\/?s=live+course\" class=\"tutorac-tag\">Live Courses<\/a><a href=\"\/help-center\/?s=payment\" class=\"tutorac-tag\">Payments<\/a><a href=\"\/help-center\/?s=demo\" class=\"tutorac-tag\">Demo sessions<\/a><a href=\"\/help-center\/?s=refund\" class=\"tutorac-tag\">Refunds<\/a><\/div>\n\n<\/div>\n\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group tutorac-section tutorac-tabs-section has-global-padding is-layout-constrained wp-container-core-group-is-layout-c8153302 wp-block-group-is-layout-constrained\" style=\"padding-top:56px;padding-right:24px;padding-bottom:60px;padding-left:24px\">\n\n<h2 class=\"wp-block-heading tutorac-section-title\">Choose your role for personalized help<\/h2>\n\n\n<div class=\"tutorac-tabs\" role=\"tablist\"><button class=\"tutorac-tab is-active\" data-tab=\"learners\" type=\"button\" role=\"tab\">For Learners<\/button><button class=\"tutorac-tab\" data-tab=\"tutors\" type=\"button\" role=\"tab\">For Tutors<\/button><button class=\"tutorac-tab\" data-tab=\"agencies\" type=\"button\" role=\"tab\">For Agencies<\/button><button class=\"tutorac-tab\" data-tab=\"businesses\" type=\"button\" role=\"tab\">For Businesses<\/button><\/div>\n<div class=\"tutorac-audience-cards\" id=\"tutorac-cards-grid\" role=\"tabpanel\"><\/div>\n<script>\n(function(){\nvar D={learners:[{i:'\ud83d\ude80',n:'Getting Started',d:'Sign up, complete onboarding, and tour your dashboard.',s:'learners-getting-started'},{i:'\ud83d\udc64',n:'Account & Profile',d:'Manage your profile, contact details, password, and verification.',s:'learners-account-profile'},{i:'\ud83d\udd0d',n:'Finding & Hiring Tutors',d:'Search tutors, review profiles, schedule demos, and hire.',s:'learners-finding-hiring-tutors'},{i:'\ud83c\udfa5',n:'Live Courses',d:'Enroll in Live Courses, join classes, attend sessions, reschedule.',s:'learners-live-courses'},{i:'\ud83d\udcf9',n:'Video Courses',d:'Subscribe and watch Video Courses, download resources, track progress.',s:'learners-video-courses'},{i:'\ud83d\udcbc',n:'Training Jobs & Proposals',d:'Post training requirements and receive proposals from tutors.',s:'learners-training-jobs'},{i:'\ud83d\udcb0',n:'Pricing, Milestones & Discounts',d:'How pricing works, milestone payments, coupons, payment protection.',s:'learners-pricing-milestones'},{i:'\ud83d\udcb3',n:'Payments & Billing',d:'Payment methods, invoices, billing history, and the Tutorac Wallet.',s:'learners-payments-billing'},{i:'\ud83d\udcca',n:'Taxes & Financial Documents',d:'GST\/TDS, international taxes, tax invoices, downloadable docs.',s:'learners-taxes'},{i:'\u21a9\ufe0f',n:'Cancellation & Refunds',d:'Cancel courses, refund eligibility, timelines, dispute resolution.',s:'learners-cancellation-refunds'},{i:'\ud83d\udcac',n:'Messages, Drive & Resources',d:'Global Messages, Class Messages, Drive Access, learning resources.',s:'learners-messages-drive'},{i:'\ud83d\udee1\ufe0f',n:'Safety & 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reports.',s:'tutors-taxes'},{i:'\ud83d\udcac',n:'Drive, Resources & Messages',d:'Drive Access, sharing materials, Global and Class Messages.',s:'tutors-drive-messages'},{i:'\ud83e\udd1d',n:'Working with an Agency',d:'Work as an Agency Tutor, coordination, managing your work.',s:'tutors-working-with-agency'},{i:'\ud83d\udee1\ufe0f',n:'Safety & Policies',d:'Safety policies, conduct standards, Terms, Acceptable Use.',s:'tutors-safety-policies'}],agencies:[{i:'\ud83d\ude80',n:'Getting Started',d:'Sign up as an agency, what agencies can do, your first steps.',s:'agencies-getting-started'},{i:'\u2705',n:'Agency Account & Verification',d:'Account setup, verification process, agency profile, credentials.',s:'agencies-account-verification'},{i:'\ud83d\udc65',n:'Managing Agency Tutors',d:'Onboard Agency Tutors, manage profiles, allocate, performance.',s:'agencies-managing-tutors'},{i:'\ud83c\udfa5',n:'Live & Video Courses',d:'Create and manage Live\/Video Courses at the agency 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Team Management',d:'Manage account, team members, roles, permissions, org settings.',s:'businesses-account-team'},{i:'\ud83d\udcac',n:'Messages, Drive & Resources',d:'Drive Access for shared resources, Global and Class Messages.',s:'businesses-messages-drive'},{i:'\ud83d\udee1\ufe0f',n:'Safety, Refunds & Disputes',d:'Cancellations, refund eligibility, disputes, safety, Acceptable Use.',s:'businesses-safety-refunds'}]};\nvar P={learners:'for-learners',tutors:'for-tutors',agencies:'for-agencies',businesses:'for-businesses'};\nfunction render(a){var g=document.getElementById('tutorac-cards-grid');if(!g)return;var b='\/help-center\/category\/'+P[a]+'\/';g.innerHTML=D[a].map(function(c){return '<a href=\"'+b+c.s+'\/\" class=\"tutorac-audience-card\"><div class=\"tutorac-card-icon\">'+c.i+'<\/div><h3>'+c.n+'<\/h3><p>'+c.d+'<\/p><span class=\"tutorac-card-link\">Browse articles \u2192<\/span><\/a>';}).join('');}\nfunction init(){document.querySelectorAll('.tutorac-tab').forEach(function(t){t.addEventListener('click',function(){document.querySelectorAll('.tutorac-tab').forEach(function(b){b.classList.remove('is-active');});t.classList.add('is-active');render(t.dataset.tab);});});render('learners');}\nif(document.readyState==='loading'){document.addEventListener('DOMContentLoaded',init);}else{init();}\n})();\n<\/script>\n\n<\/div>\n\n\n\n<div class=\"wp-block-group alignfull tutorac-contact-cta has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-20ac23df wp-block-group-is-layout-constrained\" style=\"background-color:#f3f9ec;padding-top:56px;padding-right:24px;padding-bottom:56px;padding-left:24px\">\n\n<h2 class=\"wp-block-heading has-text-align-center tutorac-cta-title\">Still need help?<\/h2>\n\n\n<p class=\"has-text-align-center tutorac-cta-subtitle wp-block-paragraph\">Our support team is here to help with any questions about Tutorac.<\/p>\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-35f06ea7 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button tutorac-cta-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/tutorac.com\/contact-us\/\">Contact Support<\/a><\/div>\n<\/div>\n\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Choose your role for personalized help For LearnersFor TutorsFor AgenciesFor Businesses Still need help? Our support team is here to help with any questions about Tutorac.<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-no-title","meta":{"footnotes":""},"class_list":["post-7","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/tutorac.com\/help-center\/wp-json\/wp\/v2\/pages\/7","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tutorac.com\/help-center\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/tutorac.com\/help-center\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/tutorac.com\/help-center\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/tutorac.com\/help-center\/wp-json\/wp\/v2\/comments?post=7"}],"version-history":[{"count":2,"href":"https:\/\/tutorac.com\/help-center\/wp-json\/wp\/v2\/pages\/7\/revisions"}],"predecessor-version":[{"id":32,"href":"https:\/\/tutorac.com\/help-center\/wp-json\/wp\/v2\/pages\/7\/revisions\/32"}],"wp:attachment":[{"href":"https:\/\/tutorac.com\/help-center\/wp-json\/wp\/v2\/media?parent=7"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}