Managing your work within an agency

Once you’re working under an agency, staying organized and reliable is what keeps things running well. Here’s how to manage your day-to-day work.

Managing your work under an agency — the My Training Batches list (Upcoming/Ongoing/Completed/Cancelled) of batches the agency has assigned to you

In this article

Stay organized

Track the sessions, learners, and deadlines you’re responsible for. Staying on top of your schedule means you don’t miss commitments and learners get a dependable experience.

Keep your agency informed

Share progress and flag any issues early. If something changes — your availability, a learner concern, a scheduling clash — let your agency know promptly so it can be handled together.

Deliver quality consistently

Your teaching reflects on both you and your agency. Prepare for sessions, show up on time, and keep the standard high so learners and the agency can rely on you.

FAQs

How do I keep track of my assigned work?

Keep your own record of sessions and deadlines, and confirm details with your agency where needed.

What if my availability changes?

Tell your agency as early as possible so the work can be adjusted.

Who handles a learner complaint?

Depends on your arrangement. Raise it with your agency so it’s resolved the right way.


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Last updated: 8 June 2026