Tutorac brings learners and tutors together, and our Community Guidelines keep that space respectful, safe, and productive for everyone. This article explains what’s expected of you as a learner and what isn’t allowed.
In this article
- Why we have guidelines
- What’s expected of you
- What’s not allowed
- Reporting a problem
- Consequences of violations
- FAQs
Why we have guidelines
The Community Guidelines set the standard for how people treat each other on Tutorac. They protect learners and tutors alike, so everyone can focus on learning without harassment, fraud, or disruption.
What’s expected of you
- Be respectful — treat tutors and other users professionally and courteously.
- Communicate clearly — be honest about your goals and responsive about scheduling.
- Honour your commitments — attend the sessions you book and pay for completed milestones as agreed.
- Keep activity on-platform — book, message, and pay through Tutorac so you stay protected.
- Respect privacy — don’t share other people’s personal information or session content without permission.
What’s not allowed
- Harassment, bullying, hate speech, or discrimination of any kind.
- Threats, abusive language, or intimidating behaviour.
- Fraud, scams, or misrepresenting who you are.
- Spam, advertising, or soliciting users for unrelated purposes.
- Sharing or recording sessions without the consent of those involved.
- Attempting to take payments or arrangements off-platform to avoid fees or protections.
Reporting a problem
If someone behaves inappropriately, you can report it. Use the reporting or block options available in Messages, or email support@tutorac.com with details and any evidence (such as message screenshots). Reports are handled confidentially.
Consequences of violations
Depending on the severity, breaking the guidelines can lead to a warning, removal of content, restriction of features, or suspension and closure of your account. Serious violations — such as harassment, fraud, or threats — can result in immediate removal from the platform.
FAQs
What should I do if a tutor behaves inappropriately?
Stop the interaction, and report it through Messages or to support@tutorac.com. Include details so the team can investigate. Your safety comes first.
Why can’t I move communication or payments off Tutorac?
Keeping everything on-platform protects you — your payments, milestone protections, and dispute support all rely on the activity happening through Tutorac. Off-platform arrangements remove those protections.
Will the other person know I reported them?
Reports are handled confidentially. The team reviews the situation without disclosing who raised the report.
Can I record my live sessions?
Only with the consent of everyone involved. Recording or sharing a session without permission breaks the guidelines and may breach privacy laws.
Related articles
- Tutorac Terms of Service: what learners should know
- Acceptable Use Policy for Tutorac learners
- Tutorac Privacy Policy: how your data is handled
Last updated: 3 June 2026